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Privacy Policy

A legal disclaimer

PharmaFAST PCS Platform Privacy Policy

Effective Date: June 7, 2025
Contact Email: office@pharmafast.co

PharmaFAST PCS Platform (“PharmaFAST”, “we”, “our”, or “us”) is a registered non-profit organisation based in Ireland. We operate a free-to-use platform designed to support pharmacies in delivering Primary Care Services to their communities. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal data on behalf of pharmacies and other healthcare professionals using our platform.

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1. Who This Policy Applies To

This Privacy Policy applies to:

  • Pharmacy Users (e.g. pharmacists, staff) using the PharmaFAST PCS Platform;

  • Patients whose data may be collected by a pharmacy via the platform;

  • Visitors to our website (https://pharmafast.co).

Note: If you are a patient, please contact your pharmacy directly to exercise your data protection rights. We are a data processor acting on behalf of the pharmacy.

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2. Legal Basis & Role Under GDPR

PharmaFAST acts as a:

  • Data Processor for pharmacies using our platform;

  • Data Controller only for data related to our business operations (e.g. website traffic, service analytics, staff email inquiries).

PharmaFAST complies fully with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988 to 2018 (Ireland).

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3. What Personal Data We Process

We may process the following categories of personal data on behalf of pharmacies:

For Patients (as a processor):

  • Name, date of birth, gender

  • Contact details (e.g. phone, email)

  • Eircode or address

  • Health services booked (e.g. flu vaccine)

  • Clinical notes or service history

  • Consent records

  • PCS (Primary Care Service) reimbursement data.

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For Pharmacy Staff (as a controller/processor):

  • Name, job title

  • Email address, contact number

  • Platform access credentials (hashed)

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Website & Usage Data:

  • Device type, browser, IP address

  • Website activity (e.g. pages visited)

  • Cookies or similar technologies (if enabled)

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4. How We Use Personal Data

We use personal data for the following purposes:

PurposeLawful Basis

Operating the PCS PlatformPerformance of contract

Sending platform notificationsLegitimate interest

Providing tech support & user trainingLegitimate interest

PCS audit preparation & analyticsLegal obligation / Contract

Website analytics (if enabled)Consent

Managing user accountsLegitimate interest.

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5. Who We Share Data With

We do not sell or monetize any personal data.

PharmaFAST may share data with:

  • HSE or PCS reimbursement systems (at the pharmacy's request)

  • Trusted IT service providers, including hosting and email

  • Regulatory authorities (only as legally required)

  • Sub-processors under strict GDPR-compliant agreements (available on request).

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6. Data Retention

  • Patient data is retained according to pharmacy instructions or clinical guidelines.

  • Pharmacy user data is retained during the duration of their account access or contract.

  • Website data is retained for analytics (if enabled), per our Cookie Policy.

We follow strict protocols to delete or anonymise data when no longer required.

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7. Data Security

We employ robust administrative, technical, and physical security controls, including:

  • AES encryption for sensitive data

  • Role-based access controls

  • Audit logs and activity tracking

  • Secure data hosting in EU/EEA-compliant facilities

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8. Your Rights Under GDPR

As a data subject (if applicable), you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request erasure (where appropriate)

  • Object to processing or restrict it

  • Data portability (where feasible)

  • Lodge a complaint with the Data Protection Commission in Ireland

📧 To exercise these rights regarding data held in PharmaFAST, please contact your pharmacy directly. If your query is related to website data or staff records, email: office@pharmafast.co

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9. Cookies & Tracking Technologies

We may use minimal cookies for technical performance, session security, or anonymised analytics (e.g. via Plausible.io). You will be notified via a banner if analytics cookies are enabled.

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10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or technical requirements. We encourage users to check this page regularly. Material changes will be communicated via email or platform notice.

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11. Contact Us

Data Protection Contact: David Gannon.
PharmaFAST PCS Platform
Registered in Ireland — CLG
Email: office@pharmafast.co
Website: https://pharmafast.co

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